FAQ

Our matcha

Where does Tanja Matcha come from?

Our matcha comes from Japan, from Uji. It is selected for its vibrant color, fine texture, and natural sweetness.

What does "ceremonial grade" mean?

It is the finest grade of matcha, made from young tea leaves that are ground very finely. It is enjoyed simply with water, without milk or sugar, to fully appreciate its taste.

Is your matcha organic?

Yes, it is certified organic and grown according to traditional Japanese methods.

Can I use it in a latte?

Yes! Prepare your matcha with a little water, then add hot or cold milk, dairy or plant-based. Also perfect iced.

Does matcha contain caffeine?

Yes, matcha naturally contains caffeine. If you are pregnant, breastfeeding, or sensitive to caffeine, seek advice from your doctor.

How should I store my matcha?

Away from light, heat, and humidity, in its tightly closed container. Once opened, we recommend keeping it in the refrigerator and consuming it within 1 to 2 months to enjoy its freshness.

Which matcha should I choose?

Ceremonial No. 1 to enjoy it pure, Everyday for daily use, Latte Blend for lattes. Our quiz helps you choose.

How do I prepare my matcha?

Sift 1 to 2 chashaku scoops of matcha into a bowl. Pour in about 70 ml of hot water at 70-80°C (never boiling, otherwise it becomes bitter). Whisk vigorously in an "M" motion for 15 to 20 seconds, until a light foam forms.
Everything is explained on the How to prepare your matcha page.

Accessories

I'm a beginner, where should I start?

The Ritual Kit contains everything you need: bowl, whisk, sifter, bamboo scoop. Ideal for getting started, or as a gift.

How do I care for my chasen whisk?

Rinse it with lukewarm water right after use, without soap. Let it air dry, ideally on a holder, so it keeps its shape.

Is my bowl identical to the photo?

Each bowl is crafted from ceramic and is therefore unique: slight variations in shade or texture are part of its charm.

Ordering and delivery

What are the delivery times?

Your order is shipped within 48 hours, then delivered in 3 to 5 business days in metropolitan France.

How much does delivery cost?

Delivery is free on orders over €49.

Do you deliver internationally?

Yes, we deliver internationally.

How can I track my package?

As soon as it is shipped, you will receive an email with your tracking number.

What payment methods do you accept?

Credit card, PayPal, Apple Pay. All payments are 100% secure.

Returns and customer service

Can I return a product?

You have 14 days after receipt to change your mind. Accessories must be unused and in their original packaging. For hygiene reasons, matcha can only be returned if it has not been opened. Return shipping costs are your responsibility.

My package arrived damaged, what should I do?

Contact us within 48 hours with a photo of the package and the product, and we will find a solution quickly.

How can I contact you?

Via our contact page.